Privacy policy

Privacy Policy

Effective Date: 05/24/2025
Last Updated: 08/18/2025

Thank you for visiting EllaYoo Jewelry ("Company", "we", "us", or "our"). Your privacy is important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.ellayoojewelry.com ("Website").

 

Privacy Summary

Information We Collect

  • Contact information (name, email, phone, address)
  • Account details (including wish list, order history, saved payments, gift card balances)
  • Shopping behavior (purchases, browsing, addresses)
  • Technical data (IP, browser, OS, behavior)
  • Demographic data (age, birthdate, ZIP code) - Automatically collected data (IP address, browser type/version, operating system, browsing behavior)

How We Collect (1)

  • Account creation, orders, events, surveys
  • Cookies, analytics, advertising platforms

Why We Use Your Info (2)

  • Customer support and order updates
  • Marketing offers and promotions
  • Personalized experience
  • Fraud prevention and legal compliance

How We Share (3)

  • Shipping, payment, and support providers
  • Advertising partners (e.g. Meta, Google)

We implement strong security and give you control over your preferences through opt-outs and account settings.

 

1. Information We Collect

We collect personal information in the following ways:

Personal Information You Provide
Includes your name, email, shipping/billing address, payment details, phone number, and any message or form submission. If you create an account or make a purchase, this data is stored for order fulfillment and customer service.

Payment Information
All payment transactions are processed via secure third-party providers (Shopify Payments, PayPal, Affirm, Shop Pay). We do not store your payment information.

Automated Data Collection
We automatically collect limited data such as your IP address, device information, browser type, pages viewed, and time spent to ensure site functionality and improve user experience. This is done via cookies and analytics tools like Google Analytics and Meta Pixel.

Social Media Logins
If you log in via Facebook, Google, or similar platforms, we collect public profile information (name, email, etc.) strictly for login purposes.

 

2. How We Use Your Information

  • Fulfill and manage orders, returns, and inquiries
  • Provide customer support
  • Personalize your shopping experience
  • Send promotional emails (with opt-out option)
  • Improve site functionality and performance
  • Comply with legal requirements
  • Prevent fraud and enhance security

 

3. Sharing Your Information

We do not sell your personal data.
Your information is only shared with:

  • Service providers (payment, shipping, analytics, marketing)
  • Legal or regulatory authorities if required
  • Platforms like Shopify, PayPal, Meta for business operations

All third-party providers are required to keep your data secure and use it only as agreed.

 

4. Cookies & Tracking Technologies

We use cookies and similar technologies to recognize your device and enhance your experience. You may disable cookies via browser settings, but this may affect site functionality.

 

5. Email Marketing

You may subscribe to our newsletter. You can opt out anytime by clicking “unsubscribe” in any email or by contacting info@ellayoojewelry.com.

 

6. Your Rights

If you are located in the EEA, UK, or California, you have rights to:

  • Access your personal data
  • Correct or delete your information
  • Withdraw consent for marketing
  • Request data portability or restriction

California residents may opt out of data “sharing” (as defined by CCPA) using our CCPA Opt-Out Form.

To exercise your rights, visit your account page or email info@ellayoojewelry.com.

 

7. Children's Privacy

We do not knowingly collect data from or market to children under 13. If we become aware of such data, we delete it immediately.

 

8. Security

We use industry-standard safeguards. However, no method of online transmission is 100% secure. Access to data is limited to authorized employees and partners.

 

9. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted here. We encourage periodic review of this page.

 

10. Contact Us

For questions or concerns, contact us at:

Ella Yoo Jewelry
Schedule an Appointment

 

Methods of Information Collection

We collect information through:

  • Purchases, account creation, event registrations, email inquiries, surveys
  • Analytics platforms, advertising networks, social media platforms, cookies, and web beacons

Purposes of Information Use

ELLA YOO JEWELRY uses collected information for:

  • Customer service responses and inquiries
  • Order updates
  • Website personalization and enhancement
  • Product and service improvement
  • Transaction processing and identity verification
  • Fraud prevention and security
  • Personalized offers, promotions, and advertisements
  • Marketing emails and surveys
  • Event invitations

Methods of Information Sharing

We share information with:

  • Service providers (shipment, payment services, customer support, advertising)
  • Selected partners for collaborative purposes

Information Protection

We implement security measures to safeguard your information, including secure servers and encrypted payment data. However, we cannot guarantee complete security during information transmission or storage.

Choices for Sharing and Communication

You can manage preferences for:

  • Online advertising
  • Social media privacy settings
  • Email marketing opt-outs
  • Direct mail preferences
  • Account information updates

Data Transfers

Our operations, including some third-party services, involve data transfers outside the European Economic Area (EEA), with safeguards in place to protect your data.