Ella Yoo Jewelry Return Policy

 

Return Policy

We accept returns within 7 days of receiving the item.

 

Refund & Store Credit

• All refunds are subject to a 10% restocking fee.
• If you choose to receive store credit, the restocking fee will be waived.
• Once an item has been exchanged for store credit, refunds will no longer be available.

 

Refund Method & Processing

• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank’s processing time.
• Original shipping fees are non-refundable.

 

Return Authorization

• A Return Label will be provided by us. Please contact info@ellayoojewelry.com to receive your Return Label and Return Merchandise Authorization (RMA) code.
• All returns require an RMA code. Returns without an RMA code will be rejected upon delivery.
• If you use a return label that was not provided by us, we are not responsible for loss or damage during transit.

 

Return Shipping & Conditions

• Buyers must use insured return shipping.
• We are not responsible for lost or damaged items during return shipping. If the item is not received, no refund will be issued.
• Items must be returned in their original, unworn, unscratched, pristine condition, with no missing or exchanged stones.
• All original Ella Yoo Jewelry packaging, certificates, and boxes must be included.
• Returns that do not meet these conditions will be rejected.

 

Non-Returnable & Non-Refundable Items

Returns will not be accepted in the following cases:

• The product has been resized or customized.
• The product is damaged or scratched due to customer handling.
• The product shows signs of use or partial consumption.
• The product’s value is significantly diminished over time, making resale difficult.
• The packaging is severely damaged.
• The jewelry tags are lost or damaged.
• The item is made-to-order or a special event product.
• The product has been engraved.